Frequently Asked Questions
Q: How will I know if my flowers or gifts have been delivered?
We can provide confirmation of delivery for every gift or flower arrangement that we send. If you have not heard from the recipient on the day of delivery, simply contact us at 1-800-606-1338 or through email so we can personally confirm delivery of your order. Please refer to our Delivery Information page for more details about specific delivery situations.
Q: How can I get coupons, discounts or special e-codes for your site?
The easiest way to get news of special promotions, coupons and discounts is to opt-in for our newsletter. When you set up your account, you will be asked if you want to receive special offers via e-mail. If you select “Yes”, we will automatically send you news of special sales and promotions, coupons, discount offers and e-codes. It is a wonderful free service that will allow you to get the best values on ordering flowers and gifts before they are posted on our website.
Q: How can I get a copy of my order receipt?
Once you have successfully submitted your order, a receipt for your purchase will appear in your browser window. If you need a copy for your records, you can always print this receipt as soon as it appears, or print the second copy that our system automatically sends to the email address provided by you when you placed the order.
Q: Is it possible to send an order anonymously?
Yes, you can send an order anonymously, as well as including any message that you wish to be printed and sent with your gift. Please be advised however, that if requested by the recipient, we will provide the sender’s name. This is common floral industry practice, because we find that upon delivery, recipients are always keen to know who it was that sent them such a lovely gift. To that end, we advise against sending anonymous gifts, so that the recipients do not become distressed unnecessarily.
Q: Why are there taxes being charged even though I am not in Canada?
Both provincial and federal laws require that any tax on an order be determined by the recipient’s location, and not that of the sender.
Q: Is it possible to send a longer message than the limit you have provided?
Yes, this is possible, but will require the purchase of a larger, full-size greeting card for $5.99. Please write, “Message to be emailed” in the message field at checkout and contact us with your message by email.
Q: Can I trust Canadian Flower Delivery with my money, my privacy, and my order?
Yes, you can. We guarantee all of our deliveries, no matter where they are sent. You trust us to convey your chosen gifts and flowers in a timely manner, and we will do everything we can to live up to that trust. Your ordering information, as well as your financial information, is 100% secure, and we have taken every measure to secure and protect our site. For more details, please feel free to read through the information we have provided in our Security and Privacy. If you are still unsure, please feel free to contact us at 1-800-606-1338 for more information.
Q: Can I order by phone rather than through the website?
Of course, you can. Our website is dedicated to providing shoppers with the opportunity to send flowers and gifts anywhere with 24/7 convenience. But, if you would prefer to order by phone, all you have to do is call 1-800-606-1338 or internationally 1-604-875-7777.
Q: Will the arrangement I order look exactly as the online picture?
There are times when it becomes necessary to substitute flowers in arrangements due to a lack of supplied availability. We do strive to maintain the value and integrity of every arrangement ordered, with particular attention paid to color scheme and premium flower components. When it is necessary to substitute, we will only use the same quality replacements that you would have expected in the original flowers. For more information, please read our Substitution Policy.
Q: Do you deliver on Sundays?
Absolutely, but we cannot guarantee Sunday delivery in all regions or towns across Canada and the United States. If delivery is unavailable in that city, the order will be delivered the day before or day after depending on when it is placed with us. If it is critical that your order be delivered on Sunday, then please contact us at 1-800-606-1338 inquire about Sunday delivery is your area.